AutoZone

Reviews about AutoZone

• DANIAL ZAKI

  May, 17 2018
  ★ ★ ☆ ☆ ☆
  I made a purchase at AutoZone # 1095 on NewBern Avenue in Raleigh NC. I decided that one of the items i purchased was less than ideal, thus I went back to the store for a return. Upon my entry, there was only one employee at the front of the store, which was Robert Saunders - the assistant store manager - customer satisfaction. He was seemingly counting a register at 5:50PM upon entering, I patiently waited until he was at a stopping point, or the other employee Terry, was available after finishing with the customer in the store he was assisting. I was not acknowledged by Mr. Saunders at all. He walked to the rear of the store after leaving the register drawer with cash open at the front, as he was walking away, I uttered, were just here for a return. He mumbled something, and then said ‘Someone will be with you soon’. Realizing that it was just Robert and Terry, I waited another few minutes thinking Terry was going to finish shortly; he didn’t. I then told Robert if there was anyone else, and he said “I can go to another store or wait”. I said well, “I made the purchase here, I am here in the store, and I want to make my return.” Robert responded with “Someone will be with you or go to another store” I was in shock, and very frustrated at this point. I waited some more which was now 6:10. Growing with frustration and not seeming to care, I politely interrupted Terry, asking if it was just himself and Robert in the store, which he politely acknowledged ‘Yes’. Robert then finally acknowledged us to make the return while Terry was seemingly processing an order for this customer to ship to her house. While making the return, he stated that “If you have any questions, my name is Robert Saunders” After processing our return, we exited the store and that was the end of our visit. I am extremely dissatisfied with his tone and demeanor of which he spoke to us to process a return. It is wildly unacceptable for a customer to be in a location and to tell them to go to another store. Additionally, he said it in such a manner that was demeaning. There are a multitude of ways an employee could communicate patience and to ask the customer to patiently wait. Which was not how we were addressed or noticed.

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