Mattress Warehouse of Raleigh - Brier Creek

Reviews about Mattress Warehouse of Raleigh - Brier Creek

• josh neipp

  Aug, 03 2018
  ★ ★ ☆ ☆ ☆
  Save yourself the hassle. Go somewhere else. Service was decidedly awful.
  
  The very expensive bed that was delivered was scuffed and dirty, and had to be taken away and replaced a few days later.
  
  When the second, very expensive clean bed was finally delivered, it was much softer than the same model we had tried in the store.
  
  To replace this much softer bed, we used our "money-back guarantee" which cost us a fee of $200. (Don't assume that the "money-back guarantee" is anything like it sounds: it requires that you sleep on your uncomfortable bed for 30 nights, then sometime between nights 30 and 45, pay $200 to get a replacement.)
  
  We bought a replacement bed and scheduled a delivery, but the delivery crew knew nothing about the fact that this was a replacement under a "money-back guarantee", so the crew left without delivering the new bed or taking away the old one. Oh, and we still got charged $200 for the "replacement".
  
  Finally, two and a half months after our initial purchase, the store delivered what appears to be a satisfactory bed. The store refuses to refund any part of the extra $200 we paid to get a quality bed. In fact, they don't acknowledge there was any hassle involved.
  
  Absolutely awful service. Finally, more than two and a half months after purchase, we got a satisfactory bed delivered. The store still refuses to refund any part of our delivery fee, and refuses to give us a manager's number to call to complain.
  
  Don't go here. If you do, don't assume that the bed you try will be anything like the bed you get. And don't assume that a pricey bed will be a quality bed. And don't assume that delivery will be prompt or professional. And don't assume that the store will be at all helpful resolving any issues you may have.
  
  Save yourself the hassle. Go somewhere else.

Photos and maps

Nearest places

•  

  Regal Cinemas Brier Creek 14

  Establishment, Movie theater

  8611 Brier Creek Parkway, Raleigh, NC 27617

  +1 844-462-7342

  regmovies.com

  Closed now: Until 12:30pm
• CVS Pharmacy

  Establishment, Health, Pharmacy

  8651 Brier Creek Parkway, Raleigh, NC 27617

  +1 919-765-0006

  cvs.com

  Closed now: Until 09:00am
• Brixx Wood Fired Pizza - Brier Creek

  Establishment, Food, Cafe, Bar

  8511 Brier Creek Parkway, Raleigh, NC 27617

  +1 919-246-0640

  Closed now:
• Tamarind Eatery

  Establishment, Food

  ★ ★ ★ ☆ ☆

  1 reviews

  8531 Brier Creek Parkway #109, Raleigh, NC 27617

  +1 919-406-3473

  tamarindeatery.com

  Closed now: Until 11:30am
• Mixx Ice Cream

  Establishment, Food

  8531 Brier Creek Parkway #115, Raleigh, NC 27617

  +1 919-544-6249

  mixxicecream.com

  Closed now: Until 12:00pm
• The Joint Chiropractic

  Establishment, Health

  ★ ★ ★ ★ ★

  1 reviews

  8531 Brier Creek Parkway suite 113, Raleigh, NC 27617

  +1 919-316-3090

  thejoint.com

  Closed now: Until 10:00am