Pep Boys Auto Parts & Service

Reviews about Pep Boys Auto Parts & Service

• Candice Edrington

  Jun, 29 2018
  ★ ☆ ☆ ☆ ☆
  I wish there was a way to give 0 or negative stars.
  
  I received brake service on August 30th of this year at the Raleigh NC store located off of Capital BLVD. The total of my visit there was super expensive so I decided to get the Pep Boys Credit Card issued by Synchrony bank. While signing up for this card, the young guy at the desk....Johnathan I think, asked for my license to input the information. He entered all of my information in WRONG thus resulting in suspicious activity on my credit report AND had the card mailed to someone else. How do you put in wrong information when I hand you my license with everything correct, I'll never know.
  
  Additionally, as if having a credit card mailed to some random person who has access to my account AND making a suspicious reporting on my credit score, my brakes are STILL squealing!!!! After leaving my car at this location for over four freaking hours and spending entirely too much money, my brakes should not be making any type of noise less than a month after service being done. I took the vehicle back to this location and the guy said that he "took my car for a drive and didn't hear anything...that it was just condensation". I purposely sat by the window to see what type of 'check' was being done to my car. I waited for over an hour before my car was even pulled back at EIGHT IN THE MORNING! I was the first person in there so again, the waiting was pointless. Secondly, when he did pull my car back, he drove it around the parking lot and pulled it into a back park where it sat for 40 minutes hidden from plain sight. I guess that was his idea of a test drive. My car was never pulled into the garage nor was it lifted up to take a complete look at the work they had or had not (rather) done. MY BRAKES ARE STILL SQUEALING!
  
  Not only was I lied to, but my time was wasted and the problem is not resolved. An idiot working in your store made my account information susceptible to being hacked and fraudulently misused. Had it not been for me getting credit score alerts and avidly checking my mail, I would have never known and some Tom Dick or Jane would have a Pep Boys card with someone else's name on it.
  
  GO SOMEWHERE ELSE IF YOU CAN!!

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